Frequently asked questions
1. What is ShopX?
ShopX is an ecommerce platform built specifically for hyperlocal businesses. We help local businesses in taking their offline stores online and grow in the ecommerce space. Our SaaS-based platform provides full flexibility to offline business owners in creating and managing their online store.
With ShopX, you can sell products and services to customers from their nearest stores, thereby allowing you to provide fast deliveries.
With ShopX, you can sell products and services to customers from their nearest stores, thereby allowing you to provide fast deliveries.
2. Which businesses are suited for ShopX?
ShopX is designed for all businesses and their varying operating model.
Multi-merchant marketplace: Build a hyperlocal marketplace by connecting local stores within a particular vicinity to meet the immediate customer demands. Handle multiple merchants and sellers, manage commission rates, set up location-specific product catalogs and much more with the ShopX multi-merchant marketplace.
Multi-location store: If you are a brand with stores in multiple locations, you can build a hyperlocal ecommerce platform where your customers can purchase products and services from the nearest branch. This way, your single-vendor, multi-location store can connect with the local customers, provide immediate service and improve the overall shopping experience.
Multi-merchant marketplace: Build a hyperlocal marketplace by connecting local stores within a particular vicinity to meet the immediate customer demands. Handle multiple merchants and sellers, manage commission rates, set up location-specific product catalogs and much more with the ShopX multi-merchant marketplace.
Multi-location store: If you are a brand with stores in multiple locations, you can build a hyperlocal ecommerce platform where your customers can purchase products and services from the nearest branch. This way, your single-vendor, multi-location store can connect with the local customers, provide immediate service and improve the overall shopping experience.
3. For what industries are ShopX applicable?
Almost every industry can adopt ShopX to launch its hyperlocal online store. Right from food & beverage, groceries, retail, home services to healthcare, ShopX supports every vertical.
You can set up an on-demand delivery platform or provide scheduled services based on your business model.
You can set up an on-demand delivery platform or provide scheduled services based on your business model.
4. How does it work?Do I need any technical support?
Our SaaS-based platform makes launching your ecommerce platform a breeze. Once you have selected your ShopX pricing plan, our team will set up your domain and get your store up-and-running. This means, you don’t need to have any designing or development skills; we ensure that your hyperlocal platform is all set to launch.
With your admin application, you can easily manage your product catalog, merchants, orders and workforce, all from one place.
With your admin application, you can easily manage your product catalog, merchants, orders and workforce, all from one place.
5. How much does ShopX cost?
View our pricing to see which plan best suits your business.
6. Do I need to pay any additional cost or charges?
You pay what you see. We maintain full transparency and do not charge any hidden costs.
7. In what countries is ShopX available?
ShopX is available in almost all countries.
8. Can I try ShopX before making my purchase?
Absolutely. We provide a 14-day free trial. You can explore our platform to identify what features are ideal for your business.
9. How do I access my 14-day free trial?
Get onto our sign up page and fill in the details. You will receive your trial pack shortly after raising the request.
10. Can I migrate my existing online store to the ShopX platform?
Sure. ShopX supports migration from multiple ecommerce platforms. Write to us at sales@shopx.ai or talk to us directly at +1 (202) 657-6901.
11. I have more questions. What can I do?
Feel free to contact us at +1 (202) 657-6901 or send us an email at sales@shopx.ai. We’d be happy to help.
1. What is a multi-seller marketplace and multi-location store?
Multi-merchant marketplace: Build a hyperlocal marketplace by connecting local stores within a particular vicinity to meet the immediate customer demands. Handle multiple merchants and sellers, manage commission rates, set up location-specific product catalog and much more with the ShopX multi-merchant marketplace.
Multi-location store: If you are a brand with stores in multiple locations, you can build a hyperlocal ecommerce platform where your customers can purchase products and services from the nearest branch. This way, your single-vendor, multi-location store can connect with the local customers, provide immediate service and improve the overall shopping experience.
Multi-location store: If you are a brand with stores in multiple locations, you can build a hyperlocal ecommerce platform where your customers can purchase products and services from the nearest branch. This way, your single-vendor, multi-location store can connect with the local customers, provide immediate service and improve the overall shopping experience.
2. What do you mean by merchant/seller?
All the independent store owners you add on your hyperlocal marketplace are merchants or sellers. You can add multiple merchants on your marketplace and manage specific catalog, pricing, discount and more. You can also control their operations and monitor their performance using our business analytics.
3. Can I set different commission rates for my merchants?
Yes. The ShopX platform simplifies the way you can run your marketplace. You can manage different commission rates, pricing and shipping rates based on your mutual agreement.
4. How do I set up location-based stores online?
If you are a single store owner and looking to set up location-based stores online, the ShopX hyperlocal platform is the ideal solution. You can manage multiple branches and set your operating radius which makes it easier for your customers to purchase from nearby branches.
5. On which platforms can I set up my online store?
You can start selling on both the web and mobile platforms. To know more, view all the features available for the online store and mobile commerce.
6. How can I add my products?
Once you start using the platform, you can easily add products and manage your catalog based on your merchants or location-based branches. We have introduced features like bulk import to make product management easy.
7. What are the payment integration options available on ShopX?
ShopX supports all major payment gateways. Talk to our support team to see if your preferred payment method is on the list.
8. Can I use my own domain?
Yes, you can use your own domain with ShopX. If you don’t have a domain yet, ShopX will provide the required support.
9. How soon can I start using my online store?
Once you start using your free trial and choose your pricing plan , we can get your store up-and-running in less than a week. Note: This will vary based on your customization requests as well.
10. Have more doubts regarding setting up your online store?
Feel free to contact us at +1 (202) 657-6901 or send us an email at sales@shopx.ai. We’d be happy to help.
1. Where can my customers make purchases?
Your customers can make purchases from your online website and mobile application.
2. Can the customer application be customized?
Absolutely. We provide open-source mobile apps making it easier for you to offer a brand-centric experience.
3. How does the platform help in hyperlocal products and services?
When the user enables their location, the platform helps in fetching the nearby products and services, based on your business model. This way, you can connect local customers to your location-specific stores or merchants.
4. Can the customers track the orders in real-time?
Yes. The platform allows your customers to track orders and get real-time updates.
5. How does the delivery option work?
Based on your business model, you can provide on-demand or scheduled deliveries. Customers can choose their preferred mode and make purchases.
6. How do I manage pickup orders via the platform?
ShopX makes it easier for your business to manage pickup orders. You can set up a pickup schedule for your store and customers can select their convenient slot. Once you receive the request, you can manage pickup seamlessly.
7. I have more questions. What can I do?
Feel free to contact us at +1 (202) 657-6901 or send us an email at sales@shopx.ai. We’d be happy to help.
1. How do I manage my entire operations?
ShopX offers a simplistic admin application where you can control and oversee your operations. You can add your product or service catalog, handle merchants or location-based branches, manage orders and track their status.
We offer an intuitive dashboard that helps you keep track of all your activities, giving you real-time information about your business.
We offer an intuitive dashboard that helps you keep track of all your activities, giving you real-time information about your business.
2. Can I provide additional login for my employees and merchants?
Yes. You can create accounts for your merchants and employees, making it easier for everyone to manage their operations.
3. How can I manage other user rights on the platform?
You can manage all your merchants and employees on the platform by restricting their actions based on their roles and responsibilities. This ensures that there is a seamless work environment without compromising security standards.
4. What are the marketing capabilities of ShopX?
ShopX allows you to set up marketing campaigns - including push notifications and email campaigns - to reach a wider audience and increase sales.
5. Are there any third-party integration options available?
Yes. We provide multiple third-party integration opportunities. Talk to us at +1 (202) 657-6901 or write to us at sales@shopx.ai to know more.
6. How can I manage order fulfillment?
You can either use your preferred solution or choose the delivery management platform offered by MoveX , our parent company.
7. I have more questions. What can I do?
Feel free to contact us at +1 (202) 657-6901 or send us an email at sales@shopx.ai. We’d be happy to help.
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