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Frequently asked questions

ShopX is an ecommerce platform built specifically for hyperlocal businesses. We help local businesses in taking their offline stores online and grow in the ecommerce space. Our SaaS-based platform provides full flexibility to offline business owners in creating and managing their online store.

With ShopX, you can sell products and services to customers from their nearest stores, thereby allowing you to provide fast deliveries.
ShopX is designed for all businesses and their varying operating model.

Multi-merchant marketplace: Build a hyperlocal marketplace by connecting local stores within a particular vicinity to meet the immediate customer demands. Handle multiple merchants and sellers, manage commission rates, set up location-specific product catalogs and much more with the ShopX multi-merchant marketplace.

Multi-location store: If you are a brand with stores in multiple locations, you can build a hyperlocal ecommerce platform where your customers can purchase products and services from the nearest branch. This way, your single-vendor, multi-location store can connect with the local customers, provide immediate service and improve the overall shopping experience.
Almost every industry can adopt ShopX to launch its hyperlocal online store. Right from food & beverage, groceries, retail, home services to healthcare, ShopX supports every vertical.

You can set up an on-demand delivery platform or provide scheduled services based on your business model.
Our SaaS-based platform makes launching your ecommerce platform a breeze. Once you have selected your ShopX pricing plan, our team will set up your domain and get your store up-and-running. This means, you don’t need to have any designing or development skills; we ensure that your hyperlocal platform is all set to launch.

With your admin application, you can easily manage your product catalog, merchants, orders and workforce, all from one place.
View our pricing to see which plan best suits your business.
You pay what you see. We maintain full transparency and do not charge any hidden costs.
ShopX is available in almost all countries.
Absolutely. We provide a 14-day free trial. You can explore our platform to identify what features are ideal for your business.
Get onto our sign up page and fill in the details. You will receive your trial pack shortly after raising the request.
Sure. ShopX supports migration from multiple ecommerce platforms. Write to us at sales@shopx.ai or talk to us directly at +1 (202) 657-6901.
Feel free to contact us at +1 (202) 657-6901 or send us an email at sales@shopx.ai. We’d be happy to help.
Multi-merchant marketplace: Build a hyperlocal marketplace by connecting local stores within a particular vicinity to meet the immediate customer demands. Handle multiple merchants and sellers, manage commission rates, set up location-specific product catalog and much more with the ShopX multi-merchant marketplace.

Multi-location store: If you are a brand with stores in multiple locations, you can build a hyperlocal ecommerce platform where your customers can purchase products and services from the nearest branch. This way, your single-vendor, multi-location store can connect with the local customers, provide immediate service and improve the overall shopping experience.
All the independent store owners you add on your hyperlocal marketplace are merchants or sellers. You can add multiple merchants on your marketplace and manage specific catalog, pricing, discount and more. You can also control their operations and monitor their performance using our business analytics.
Yes. The ShopX platform simplifies the way you can run your marketplace. You can manage different commission rates, pricing and shipping rates based on your mutual agreement.
If you are a single store owner and looking to set up location-based stores online, the ShopX hyperlocal platform is the ideal solution. You can manage multiple branches and set your operating radius which makes it easier for your customers to purchase from nearby branches.
You can start selling on both the web and mobile platforms. To know more, view all the features available for the online store and mobile commerce.
Once you start using the platform, you can easily add products and manage your catalog based on your merchants or location-based branches. We have introduced features like bulk import to make product management easy.
ShopX supports all major payment gateways. Talk to our support team to see if your preferred payment method is on the list.
Yes, you can use your own domain with ShopX. If you don’t have a domain yet, ShopX will provide the required support.
Once you start using your free trial and choose your pricing plan , we can get your store up-and-running in less than a week. Note: This will vary based on your customization requests as well.
Feel free to contact us at +1 (202) 657-6901 or send us an email at sales@shopx.ai. We’d be happy to help.
Your customers can make purchases from your online website and mobile application.
Absolutely. We provide open-source mobile apps making it easier for you to offer a brand-centric experience.
When the user enables their location, the platform helps in fetching the nearby products and services, based on your business model. This way, you can connect local customers to your location-specific stores or merchants.
Yes. The platform allows your customers to track orders and get real-time updates.
Based on your business model, you can provide on-demand or scheduled deliveries. Customers can choose their preferred mode and make purchases.
ShopX makes it easier for your business to manage pickup orders. You can set up a pickup schedule for your store and customers can select their convenient slot. Once you receive the request, you can manage pickup seamlessly.
Feel free to contact us at +1 (202) 657-6901 or send us an email at sales@shopx.ai. We’d be happy to help.
ShopX offers a simplistic admin application where you can control and oversee your operations. You can add your product or service catalog, handle merchants or location-based branches, manage orders and track their status.

We offer an intuitive dashboard that helps you keep track of all your activities, giving you real-time information about your business.
Yes. You can create accounts for your merchants and employees, making it easier for everyone to manage their operations.
You can manage all your merchants and employees on the platform by restricting their actions based on their roles and responsibilities. This ensures that there is a seamless work environment without compromising security standards.
ShopX allows you to set up marketing campaigns - including push notifications and email campaigns - to reach a wider audience and increase sales.
Yes. We provide multiple third-party integration opportunities. Talk to us at +1 (202) 657-6901 or write to us at sales@shopx.ai to know more.
You can either use your preferred solution or choose the delivery management platform offered by MoveX , our parent company.
Feel free to contact us at +1 (202) 657-6901 or send us an email at sales@shopx.ai. We’d be happy to help.

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