Caboo builds multi-vendor ecosystem and augments shopping experience for customers
Caboo, a conglomerate business in Sri Lanka, was looking to build an E-commerce marketplace for multiple merchants and their potential customers and manage product delivery synchronously. With a novel idea in mind, Caboo had the following requirements to build a unique solution.
Objectives
- To manage multiple vendors on a single platform.
- To offer a hassle-free shopping experience for the end customers.
- To automate dispatch and make faster product delivery.
Hassle-free shopping experience
Team ShopX created the Caboo E-Mall for the customers to explore the wide range of products available under each vendor on the platform. Designed for quick checkout, the customers could add items to the cart, provide the shipping address and choose their payment option. With timely notifications and order tracking, Caboo offered the best shopping experience for its customers.
Faster Deliveries
We integrated our delivery management solution with the E-commerce platform for Caboo to carry out both automated and manual dispatch. This way, Caboo could assign delivery agents to ensure the order is picked from the vendor location and delivered to the customer’s doorstep. With real-time tracking, all the stakeholders were able to monitor the order status, delivery agent location and estimated time of delivery.
Seamless vendor management
With multiple vendors across the island, we helped in streamlining Caboo’s business process using a powerful vendor management module. From vendor registration, fixing vendor-based commission rates and product shipping charges, monitoring order request acceptance, tracking order deliveries to reviewing delivery costs, the admin was able to manage their operations seamlessly.
Analytical reports
Using the analytical reports generated by ShopX, Caboo was able to get a clear picture of all the orders flowing through its E-Mall platform. From fleet utilization reports, vendor-wise insights to delivery agent performance, the admin was able to get an upper hand of everything that was happening and make smarter decisions.
Results
With the ShopX solution, Caboo was able to bring multiple vendors across the country into a single platform. The enterprise business was able to mobilize its workforce in addressing the delivery demands at the earliest. They witnessed a steady growth by opening up revenue opportunities from E-commerce and delivery. Also, with the automated process, the operational efficiency was high, thereby minimizing unnecessary costs.
