Order24, a leading startup in Canada was looking to start its very own on-demand food delivery business. With multiple challenges like managing multiple eateries, creating a smooth food ordering experience and ensuring on-time deliveries, Order24 approached ShopX with the following requirements.
With faster food delivery being one of the main goals of Order24, ShopX helped in creating a simplistic customer application where users could order food from their favorite eateries in just a few clicks. Using their location, customers could view the nearby restaurants, choose preferred food items and place orders instantly either through the web or mobile application.
Next, to ensure that the food is delivered faster, we integrated the ShopX platform with the delivery management solution from MoveX. Using the location-based match algorithm, the nearest delivery personnel received the order request. Using the in-app route navigation feature, the delivery partners could easily map their way to customers to make faster deliveries.
Enhancing customer experience is the key to business success. With our digital solution, the customers could track the delivery status and monitor the delivery executive’s location. Additionally, the app allowed both the customers and delivery executives to contact each other via in-app call.
Besides, the customer could also rate each delivery based on personal experience which, in turn, helped Order24 to eliminate discrepancies and keep up their positive side.
In terms of reaching new customers, the in-built marketing support of our digital platform including promo codes and push notifications helped Order24 to attract more orders from the customers and thereby boost returns.
With ShopX, Order24 could easily manage multiple merchants all on a single platform. Besides, the service provider could also approve vendor registration, set unique commission rates for each restaurant and monitor order statuses from the admin backend panel while generating e-receipts on order fulfilment and allowing customers to pay for their orders using multiple payment methods.
Based on the analytical reports generated by our digital solution, the service provider could have an eagle’s eye view of their business operations including the number of orders placed, the number of deliveries made, the order cancellation count, the total revenue generated in a given timeframe and much more from the admin panel.
This way, Order24 could keep track of its business performance and make data-backed decisions which, in turn, bolstered business growth.
With ShopX, Order24 established its presence in the on-demand food delivery space while connecting customers with local eateries. Besides, the service provider also managed orders efficiently and made on-time deliveries using our delivery management solution and that fetched them more happy customers.