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Industry

  • Home Services

Runboy establishes hyperlocal service marketplace to connect customers & vendors

The emerging startup was looking to build an online marketplace that would connect people and service providers, in a single platform. With multiple service vendors tied up with the business and a vision to provide better customer experience, Runboy had the following requirements for the online marketplace.

Objectives

  • Marketplace for providing on-demand home services.
  • Connecting customers with local service providers in a particular area for faster access.

Solutions


Unified platform

ShopX created an online marketplace for Runboy to bring multiple vendors on an integrated platform and organize them under different service categories. This way, the organization could make various location-based services - from home maintenance to electrical repair - easily available for the customers.


Simplified service booking

ShopX helped Runboy in creating a user-friendly website and mobile application using which customers could browse through the various services provided by the platform. In just a few clicks, customers could select their preferred service at their convenient time and book their appointment instantly. With such convenience, customers could easily avail home services on-time and access instant support, thereby improving Runboy’s customer retention rate considerably.

Hassle-free payments

Using the digital platform, Runboy could generate e-receipts on job completion and allow customers to pay for the service easily using selected online payment channels.

Additionally, ShopX enabled the admin to fix unique commission rates for individual vendors and also set pricing based on occasions with the help of the surge pricing option that determines the maximum set price for the customers to avail services. This, in turn, helped Runboy in leveraging the customer demand to gain more profit margin.

Enhanced customer experience

With ShopX, Runboy could allow customers to track their service executives using the mobile application. And what’s more, the admin could attract its customers by sending in-app notifications, email campaigns and promotional discounts. By leveraging user analytics, Runboy was able to target specific groups and generate customer interest which later translated into revenue.

Results

With ShopX, Runboy was able to step into the online service industry. Using our suite of applications, the business was able to reach a wider audience, bring in more service providers while rightly catering to the service requirements of their potential customers.

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